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Returns & Exchanges

ZYDRUNE  Returns & Exchanges

If you are not satisfied with your purchase and would like to Return or Exchange, you can do so within fourteen (14) working days of receiving your order.

 

The items must be in the original condition and packaging, unworn and with security labels attached.

 

The cost of shipping will not be covered by ZYDRUNE, and it is entirely your responsibility to cover all costs of return shipping and insurance. We strongly recommend to insure your goods before sending them back to us, as missing parcels without insurance will not be refunded.

 

Please use the information sheet provided in your parcel to help you with the Return or Exchange process. Approved refunds will be made within twenty-one (21) day of the receipt of returned items and will be credited to the original credit card used at the time of the purchase.

 

Bespoke or personalised Celestial and Anomaly jewellery items and earrings cannot be Returned or Exchanged.